Back

Associate Director

Responsibilities

Client Management

  • You will be responsible for managing client accounts and providing senior counsel alongside Directors on all strategic matters relating to the client and their industry.
  • You will be responsible for identifying and resolving any client / budget / team issues in a timely manner.

Financial management

  • Work alongside Directors to manage budgets, staffing and servicing levels to ensure continued profitability and utilisation on accounts.
  • Overseeing that clients are invoiced correctly, billability of account team members consistently recoverable and budgets and expenditure closely tracked.

Team management

  • Hold regular account review meetings with the account team (and with wider experts where applicable) to ensure client service standards are maintained.
  • Responsible for motivating internal teams and leading by example; ensuring existing and new team members are effectively inducted, trained, developed and motivated to deliver the best work for our clients.
  • Line management and mentorship of junior team members

Strategic Thinking

  • Setting the strategy and plan for communications programmes and leading MSLGROUP’s internal account teams to deliver these programmes successfully.
  • Proactively plan and develop strategies and contribute strategic insight into the handling of client issues and crisis, providing direction to both the client and the team.
  • Demonstrate thought leadership and ability to sell in programs with a strong consumer health component
  • You will leverage MSLGROUP’s internal experts in order to upsell services to existing clients across the business.
  • Demonstrate your ability to present strategy and plans at client management team meetings.

Agency Ambassador

  • You will act as an ambassador for the division and for MSLGROUP as a whole by proactively developing relationships - both internally and externally with key industry figures - to help raise MSLGROUP’s profile.
  • As a member of the team, you will support local teams across the UK, ensuring they manage local client relationships and deliver best-in-class work in line with the MSLGROUP standards

 

Previous experience

  • Senior level experience in a similar environment.
  • Business focused approach and fundamental understanding of how a large organisation operates.
  • Experience at managing multi-stake holder accounts.

Qualities and skills

  • Experience in similar roles within a large communications agency environment and working across large accounts.
  • Proven strategic and creative ability to develop campaigns.
  • Proven ability to think creatively to resolve strategic challenge.
  • Strong finance management and budgeting skills.
  • Outstanding leadership skills with proven ability to manage and inspire people internally and externally.
  • Excellent negotiation and presentation skills.
  • Excellent writing and editing skills.
  • A good understanding of social media platforms and ability to advise clients on digital strategies, content and measurement.
  • Demonstrating the ability to grow existing business.
  • Ability to always add value and make a real difference.
  • A great communicator and collaborator, with people of all levels.
  • Commercially astute, able to deliver a good margins, negotiate and formalise appropriate budgets.
  • Self-aware, shows personality, challenges when appropriate, works well with others and leads by example.
  • Proven ability to positively manage people and teams, internally and externally to achieve the very best
  • A proven team player, with the ability to empathise with clients and remain flexible in achieving the appropriate outcome.

Interested in the role?

Want to find out more or apply for the role? Contact us at hello@mslgroup.com